ja77's Privacy Policy

1 Introduction

ja77 ("we", "our", or "the platform") provides a safe, reliable, and transparent online entertainment service for users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use ja77's website and services, how that information is used, and the steps we take to keep it secure.

By using our services, you agree to the terms described in this Policy. We ask that you read this Policy carefully and in full before using our services.

2 Information We Collect

ja77 collects only the information necessary to operate the service properly, keep your account secure, and meet legal obligations. The types of information collected are described in detail below:

2.1 Registration & Identity Information

When you create an account at ja77, we collect the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport details (for identity verification)
• Login credentials (stored in encrypted form)

2.2 Transaction Information

To process financial transactions and prevent fraud, we collect the following information:

• Deposit and withdrawal history
• Details of transactions made via bKash, Nagad, Rocket, or bank transfer
• Transaction amount, date, and time
• Payment method identifier (not the full account number)

2.3 Technical & Usage Information

To improve platform quality and ensure security, we automatically collect certain technical information:

• IP address and device information (operating system, browser)
• Login time, session duration, and features used
• Information collected through cookies and similar tracking technologies
• Browsing patterns and click data on the site

3 Use of Information

ja77 uses collected information only for the purposes listed below. We never sell your information to third parties.

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: Operating gaming services, deposits, withdrawals, and bonus features smoothly.
• Security & Fraud Prevention: Detecting and preventing unauthorized account use, fraudulent transactions, and other irregularities.
• Legal Compliance: Maintaining records as required by applicable laws and regulations.
• Customer Support: Responding to your complaints, questions, and requests, and providing assistance.
• Platform Improvement: Analyzing user experience to enhance the quality of our services.
• Communications: Sending important policy updates, security alerts, and account-related notifications.

4 Disclosure & Sharing of Information

ja77 does not share your personal information with any outside party except in the limited circumstances described below:

4.1 Service Partners

We share information with selected technology and payment service partners only to the extent needed for them to perform their specific tasks. These partners are contractually bound to keep your information secure.

4.2 Legal Obligations

We may disclose information to authorities in the following situations:

• To comply with a court order or legal directive
• To assist in anti-money laundering or terrorist financing investigations
• To assist authorities investigating fraud or criminal activity

4.3 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to the new owner. In such situations, we will notify you in advance and this Privacy Policy will remain in effect.

5 Cookies & Tracking Technologies

The ja77 website uses cookies and similar technologies to operate smoothly and improve the user experience.

5.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences such as language and settings.
• Analytical Cookies: Used to review site usage patterns and improve service quality.

5.2 Cookie Controls

You can control cookie acceptance by changing your browser settings. However, disabling essential cookies may cause some parts of the service to not work properly.

6 Third-Party Services

ja77 uses certain third-party services for payment processing, game delivery, and technical support. These include:

• Payment Gateways: bKash, Nagad, Rocket, and bank transfer — each of these services has its own privacy policy.
• Game Providers: Pragmatic Play, Evolution Gaming, Spribe, and other providers operate under their own security standards.
• Analytics Services: Monitoring tools used to track platform performance.

7 Data Retention Period

ja77 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active Accounts: All information is retained while the account remains active.
• Closed Accounts: Financial and identity-related information may be retained for a defined period after an account is closed — this is to meet anti-money laundering and other legal requirements.
• Transaction Records: Retained for a defined period in accordance with financial regulatory rules.
• Technical Logs: Generally retained for a short period and deleted after a set time.

8 Your Rights

You have the following rights over your personal information. Contact us to exercise these rights.

8.1 Right to Access Information

You may request a copy of any information we hold about you. We will respond to your request within a reasonable time.

8.2 Right to Correct Information

If any information we hold about you is inaccurate or incomplete, you may request that we correct it.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain some information for a defined period due to legal obligations.

8.4 Right to Object to Processing

You may contact us to object to specific uses of your personal information or to stop marketing communications.

8.5 Right to Data Portability

You may request your information in a structured, commonly used, and machine-readable format.

9 Security Measures

ja77 uses industry-standard security technologies and practices to keep your personal information secure:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is transferred in encrypted form.
• Password Hashing: Your password is never stored in plain text — it is secured using a strong hashing algorithm.
• Access Controls: Only authorized staff may access your information, and only for specific tasks.
• Regular Security Reviews: Our systems undergo regular security testing.
• Suspicious Activity Monitoring: Automated systems work to detect unauthorized access or unusual transactions.

While we make every effort to keep your information secure, no method of transmitting or storing data over the internet is completely guaranteed. We therefore ask that you also keep your account credentials private and use a strong password.

10 Protection of Minors

ja77 does not knowingly collect information from anyone under the age of 21. We take age verification steps at registration. If a minor has created an account and this comes to our attention, we will immediately close that account and delete the associated information.

If you believe a minor has created an account at ja77, please notify us at [email protected].

11 Policy Changes

ja77 may amend or update this Privacy Policy from time to time. Updates may occur due to changes in the nature of our services, legal obligations, or technology.

• For significant changes, we will send a notification to your registered mobile number or email.
• The updated Policy will be published on this page with the date of the change noted.
• Continuing to use the service after an update means you agree to the revised Policy.
• If you do not agree to the new Policy, you may contact us to close your account.

12 Contact & Complaints

If you have any questions, complaints, or requests regarding your information under this Privacy Policy, please contact our support team. We provide assistance in Bengali and English, 24/7.